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FAQ

Explore Montsera Collective’s FAQ for answers on artisanal fashion, sustainable practices, and styling tips. In FAQ, you may find information on sizing, care, payments, and more for our handwoven garments, reflecting a blend of tradition and modern design.

Most of our garment are designed unisize in order to celebrate size inclusivity. By utilizing the braided detailing in many possible variations, this ensures each design can be worn in a multitude of ways to create a diverse fit for many body types.

If you are interested in a specific style, and have additional questions regarding fit, please do not hesitate to contact us at contact@montseracollective.com so we can work together to find the perfect silhouette that works for you!

Check out our Instagram and highlighted stories for inspiration on how to wear our pieces to get the most out of each one.

We accept all major credit and debit cards (Visa, MasterCard, American Express). If you are experiencing any trouble at checkout, we recommend first contacting your banking provider. If the issue persists, please contact us so that we can provide additional payment information.

Duties, Taxes, and additional fees may vary depending on shipping location and are determined by your local customs authority. We cannot provide estimated charges and recommend contacting your local customs office for additional information. Montsera Collective is not responsible for any applicable fees incurred &/or delays resulting from customs clearance. 

 

In the event of any complications with your order, our customer service department will be in contact with you via the email you provide at checkout. We reserve the right to cancel orders due to international shipping restrictions, if any.

All product pricing and payments via our online shop are reflected in USD. International payments will be charged in your local currency based on your country’s current exchange rate.

Due to the handmade nature of our products and our focus on building sustainable futures for our artisans, we very rarely work on a collaboration basis. That said, we are open to working with a community that aligns with our mission and we are happy to consider all requests.

All press + wholesale inquiries, please email contact@montseracollective.com

As each dress is made by hand we recommend that you care for them by hand as well! 

Gently wash separately in cold water and hang to dry. To reduce impact and preserve the texture of cotton, we highly recommend using gentle, natural, biodegradable detergents. 

Due to the handmade nature of our products please be aware that color transfer may occur. Avoid direct sunlight when drying.

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