About Us

Pre-Order / Made-To-Order Policy

Montsera Collective is an eco-conscious fashion company offering made-to-order clothing for today’s women. Made-to-order means that we produce less and conserve more, operating with an environmentally friendly business model that also prioritizes customer choice. 

Made-To-Order and Pre-order are handmade pieces that take between 30 and 50 calendar days to be made and delivered.

If you have any fitting requirements, email us at

Pre-ordering an item has pretty much the same process as buying one. Browse around our website and pick your favorite item.

If your order contains both pre-orders and stock items, we will ship the pre-orders separately. You will receive an order confirmation email, containing both in stock and pre-order items.

Please note that pre-orders are treated as a standard order and the payment will be taken from your account as a normal transaction.

Made-To-Order and Pre-order are not refundable.

Return/ Exchange Policy

We understand that sometimes a change is needed, thus we are committed to providing the best online purchasing experience for you. 

Returns and the correspondent refunds are available for 10 days after receiving your order for STORE CREDIT. 

With our main office being in Mexico, returns & exchanges imply a significant effort, both logistically and environmentally. So, remember that to be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging (including garment bags), tags included. Returns that do not meet our policy will not be accepted and will be sent back.

Do keep in mind that refunds/exchanges do not include shipping fees.

Made-to-order and Pre-order items are non-refundable.

We do not offer returns/exchanges on orders placed outside of the U.S. or Mexico at this time.

– All return shipping costs must be paid by the customer.

– Montsera Collective will not accept any return shipments for payment upon receipt.

– Once we receive the returned product, we may refuse an exchange or return if your merchandise is found to be used, dirty, stained, or damaged.

To file for return or exchange follow these steps:

Send us an email to: within ten (10) days from product delivery including the following information:

– Full name

– Order number (found on the invoice and in the order confirmation email).

– Reference of the product that you are going to send.

– Reason (s) for the return or exchange

We will process your request within 8 business days. Once we issue the Return Authorization (RA) the customer must ship the products to Montsera Collective office. We will provide the shipping address in the email.

Once the items are received in our warehouse, our team will process the return or exchange within 5 business days. 

Once processed, you will receive a confirmation email and the voucher will be valid for three (3) months effective from the day the voucher is approved and sent. This voucher must be used on products available during that period with no exceptions.


** Because each of our designs is handmade to order by skilled artisans, some irregularities in color and detailing may occur. These are part of the appeal of supporting handcrafted, slow fashion brands. However, if you feel you have received a faulty item, please contact us immediately.


All deliveries are made via FedEx or DHL Express and may take between 3 to 7 business days.
All pieces are shipped from Mexico.
FREE shipping within Mexico is available for all orders over $1,000 MXN, for orders under $1,000 MXN the flat fee is $150 MXN.
FREE shipping to North America is offered for orders over $300 USD, for orders under $300 USD the flat fee is $25 USD.
For worldwide orders, we have a FLAT FEE of $25 USD.
Please be aware that transit times may vary due to customs delays. If you encounter any issues with your order, please don’t hesitate to contact us.

Privacy Policy

At Montsera Collective we take seriously the protection of personal data. We undertake to make responsible use of personal data, to protect the privacy of those who entrusted us with their personal data. This Privacy Notice refers to the use and access of

Therefore, your privacy is very important to us, and we strive to protect it. In order to comply with the Terms and Conditions of the Website, Company processes, collects and might reveal information of users and visitors. This Privacy Notice describes the information Company collects and deals with about you and what it can do with that information.

This Privacy Notice is an integral part of the Terms and Conditions. Giving your express and informed consent to process personal data as per this Privacy Notice is an essential requirement to be able to contract and/or have any type of relationship with the Company. You are not obliged to give your consent nevertheless and can desist of using or accessing the Website.

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

-Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

How do we share your personal data

Safeguarding your privacy is very important for us. Therefore, we do not sell or market information that identifies users. We also do not share or otherwise transfer your personal data to third parties, except as indicated below:
 The Company may assign, transmit and / or transfer personal data to: 

Business partners: companies with financial or commercial activities with which Company has a collaboration or alliance relationship, in order to offer you promotions, products and services of said companies. In these cases, we will always ensure that confidentiality and security standards are met, by signing agreements whose purpose is the privacy of our users’ personal data and compliance with applicable legislation. 

For how long are we going to store personal data?

We will only store personal data for the time necessary to fulfill the purpose for which it was collected, to comply with regulatory or legal requirements, or during the statutory limitation period of possible legal or contractual liability.
Once the period is over, the data will be deleted or anonymized in such a way that no person can be individualized, as allowed by the regulations of each country. 

Social Media

We inform you that social media websites also collect information relative to the content that you share through their own cookies. The Company has absolutely no control over activity on social media. However, we remind you that they all have their own privacy and cookie policies. 


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Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


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